News

Financial support for families

Resident Support Scheme

If you are facing extreme hardship, read more about how this scheme may be able to help you.
Resident support scheme
Our service will be reduced as we need to ensure priority service is provided to those who are vulnerable and affected by the Covid 19 outbreak.

Crisis applications are normally dealt within 48 hours, and the service will be offered to those who have had changes in income or earnings, income of benefits have stopped, making a new claim for state benefits, fleeing their home or have experienced fire or flood.

Other services such as Community Care and Discretionary Housing Payments (DHP’s) applications will experience delays to our normal timescales given below.

Community Care Support for help with essential white goods and furniture – 2 weeks
DHP’s help with rent shortfalls, removal costs, rent deposits and advance -1 month
If you have asked us to review a decision made, we will respond in 2 weeks.

What is Islington Council’s Resident Support Scheme?
The scheme supports the Council’s vision of a fairer Islington by offering temporary financial support to residents facing severe difficulties because of government cuts, changes to welfare benefits or those who find themselves in crisis.

The Resident Support Scheme brings together a number of different funding streams to try to ensure effective targeting of spend, reduce duplication of support and ensure that the appropriate funds are used. The scheme targets those at risk rather than those simply in need. It has universal eligibility criteria that determines whether a resident qualifies for support.

Referral to the scheme
We are making it easier for you to make self-referrals or apply on behalf of someone else. They just need to send an email with your contact information and details about your situation to the RSS team, who can issue a voucher towards groceries/fuel costs.

Email ResidentSupportTeam@islington.gov.uk

Please refer to the updated RSS Crisis Provision Guidance document for more information.